Don’t take
our word for it.

You are being asked to hand over keys, camera access and site plans to people you have not met. It is reasonable to want more than assertion. This is what we can actually show you.

How we are held to account

Certifications are only worth what they change about the way a company works. Here is what each of ours actually means for a customer.

ISO 27001 — information security

A monitoring company holds site plans, keyholder details, camera footage and alarm histories. Losing control of that is its own kind of security failure, so the systems we run are audited the same way the service is.

ISO 9001 — quality management

The reason arrangements are written down, tested before go-live and reviewed after an incident is that a certified quality system requires it. It is the difference between a process and a habit.

Cyber Essentials Plus

Independently tested, not self-assessed. Relevant to you because the route into a monitored site is increasingly through the monitoring, not the fence.

Registered with the Information Commissioner’s Office

Echelon is registered as a data controller. It is also why we held no details for sites left unmonitored when their previous provider went into administration — we are not permitted to, and anyone affected has to contact us directly.

Armed Forces Covenant — Bronze

A signatory as an employer. It says something about where our people come from, which shapes how the control room is run.

Ofcom licensed hirer

Radios supplied for events and sites are licensed through us, so the paperwork is not left with you.

The process itself

The most useful evidence we can offer is that we will tell you, in advance and in public, exactly what we do. How it works sets out how a site is set up, what happens when an alarm activates, what we do when a contact cannot be reached, and what drives the cost. Very little of this industry publishes any of that.

Incident notes

The most convincing thing we could show you is what actually happened on a night when something went wrong — what came in, what the operator judged, what happened and how long it took. We are preparing a set of these, anonymised so that no site, client or person is identifiable.

If you are evaluating us now and want to talk through real examples rather than wait for the page, call the control centre and ask. We can talk you through cases in detail on the phone in a way that we cannot publish.

Talk to a customer

Where a customer is willing, we will put you in touch with one on a similar site to yours. We ask them first, every time, which is why this is a conversation rather than a page of logos.