LiveControl centre manned 24/7
We are. One control centre in the Lincolnshire Wolds watches CCTV, fire and intruder alarms around the clock, and sends our own people when something needs a person.
Accredited to
What you are actually buying
Detection is the easy part now. Systems watch for movement and for crossings of lines you define, then put the right camera in front of an operator. What matters next is a person deciding whether this is an intruder or a passing cat, whether to call you at three in the morning or let you sleep, and whether the arrangement you agreed still fits what is actually happening on the screen.
That judgement is the whole job, and it is the reason we publish exactly how we make it rather than asking you to take it on trust.
Notices & updates
You may have arrived here from the former IBWEST web address, or after trying to call IBWEST.
IBWEST went into liquidation in May 2024 and is no longer monitoring your alarms. Unless you have made alternative arrangements, nobody is.
Echelon does not hold your details — we are not permitted to. If you want us to take over monitoring, you need to contact us so we can set you up. Call 01472 352462 or email us.
Live from the control room
Your site
Every site type fails in its own way. Find yours and see what tends to go wrong, what we watch for, and what shapes the cost.
Services
Signals arrive, an operator assesses them, and something happens.
No operator stares at a wall of screens for eight hours and stays sharp. Our systems watch for movement and for crossings of lines you define, then put the right camera in front of an operator. They respond to an intruder — not to a passing cat.
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Fire and intruder alarms, permanent or temporary, with callout initiated on activation. Through a partnership with an SSAIB registered installer we can arrange monitoring for just about any signal format.
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Temperature, humidity and similar conditions, watched around the clock so a failing chiller or a damp store is a phone call at 3am rather than a write-off in the morning. One of our fastest-growing services.
Read moreFor when the answer is a person on the ground, not another camera.
We hold your keys and attend so your staff don't have to. Echelon deploys its own resources across its home area, and works with a multinational partner where our own response would not meet the service level agreed.
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Sensors and analytics cover most of it. Sometimes the answer is still a person on the ground. Static or mobile officers, arranged for as long as you need them.
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Emergency planning, business continuity and live incident management, drawn from a team that has done it for real. You hope you never need it. It is there if you do.
Read morePlanned cover for a date in the diary — and help for the days nothing was planned for.
Licensed officers for events of any size, briefed against your event plan and your risk assessment — entry searching, crowd movement, stewarding points and the exit. Where CCTV is in place, the control room can watch it live while the event runs.
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Medical cover scaled to what the event actually needs, from a first aid point through to treatment facilities and ambulance provision, planned against the crowd size, the activity and the distance to the nearest emergency department.
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Two-way radios for events and sites that need reliable on-site communication, supplied and licensed through us so you're not left working out Ofcom paperwork yourself.
Read moreWatchkeeping
The Echelon control centre sits in the Lincolnshire Wolds National Landscape — one room, watching everything, every night. Response is a different matter: we have our own teams based in Immingham, Epsom and Rhondda too, covering North Lincolnshire, London and Wales directly, not through a subcontractor.
Coverage is another matter still. Monitoring does not care where a site is, and neither do we: any time, any place, anywhere in the UK.
Where we work
One control centre. Four teams on the ground.
Clients
Contact
Three ways in, depending on what you need. If it is urgent, phone — the line reaches an operator, not a queue.
Most people start here
Tell us what is on the site and what worries you about it. We will come back with how we would cover it and what it would cost — or tell you honestly that monitoring is not the answer.
Start an assessmentUrgent
Any hour of any day. If something is happening right now, phone rather than fill anything in.
01472 352462Already a customer
Update your contact list, tell us the site has changed, or report a call that did not reach an operator.
Customer support